Foundations in Prompting at Work

Lessons in this section

1. Introduction to AI Chat

   Start using AI chat tools at work: send a message, read the answer, fix it with a follow-up and see what a new chat forgets. Then rewrite Priya's one-line holiday notice so the AI stops guessing.

2. AI Strengths and Limits

   Learn what AI chat tools do well and where they go wrong. Watch the AI invent a policy and get a sum wrong, sort 12 tasks, and learn how to stop it making things up.

3. The CRAFT Method

   Learn CRAFT, a five-part checklist for a good prompt: Context, Role, Ask, Format and Tone. Add each part to Priya's reminder, tag the parts of a strong prompt and spot what is missing.

4. Giving Context

   Give the AI the background it needs: who, what, when, where and why. Name the reader, mark off pasted text, and let the AI interview you so nothing is guessed.

5. Output Formatting

   Control the shape of the AI's answer: set the length with a number, ask for lists, tables or sentences, show an example of the style you want, and say what to leave out.

6. Follow-Up Prompts

   Fix an answer that is 80% right without starting again. Use specific follow-ups, say what to keep and what to change, ask for options, and save your first templates to your prompt library.